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Diverse customers account for an ever-increasing segment of our clients' profits. This is not lost on ProGroup. Diversity Training Programs like "Everyone Counts" and "The Cost of Intolerance" have had high impact in service and sales organizations that seek to respond to diverse customers.
To evaluate and improve service to diverse customers, we use numerous tools, including our excellent Service Energy Model (http://www.progroupinc.com/site/page/pg651-de131-pr398.html). Our award winning training can be oriented to your business needs in a market filled with diverse customers.
There is compelling evidence that those who make inroads into emerging markets and seek out more diverse customers will see greater success and returns. ProGroup recognizes this drive to reach diverse customers and can give organizations the skills and tools necessary to make the connection.