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Managing Customer Service
Managing Customer Service

Managing Customer Service: Key to Business
A managing customer service session from ProGroup will help managers improve the level of customer service in their organizations.

Managing Customer Service: Training Sessions
Managing customer service training sessions provide them with practical guidelines for selecting, measuring and motivating customer service employees.

Managing Customer Service Program
Participants completing a ProGroup program on managing customer service will learn to:
- Recognize the importance of providing high quality customer service.
- Recognize the value of managing customer service as a core competency.
- Identify customer expectations for Managing customer service and delivering quality service.
- Develop service standards for their own departments.
- Develop action plans for managing customer service within their department and in relationship to their customers.
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