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Managing Customer Service: Key to Business A managing customer service session from ProGroup will help managers improve the level of customer service in their organizations.
Managing Customer Service: Training Sessions Managing customer service training sessions provide them with practical guidelines for selecting, measuring and motivating customer service employees.
Managing Customer Service Program Participants completing a ProGroup program on managing customer service will learn to: - Recognize the importance of providing high quality customer service. - Recognize the value of managing customer service as a core competency. - Identify customer expectations for Managing customer service and delivering quality service. - Develop service standards for their own departments. - Develop action plans for managing customer service within their department and in relationship to their customers. |
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